COVID-19 Updates

In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.

Curbside Service

We are operating under normal hours but appointments are required after 2:00pm. Before coming in for your appointment, please complete this Soundview Medical History Questionnaire.

Please call us when you arrive. A member of our staff will meet you outside to transport your pet inside the building.

Dogs: We will bring a leash to transport your pet inside. Your leashes/harnesses/collars must then be kept in your possession. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.

Cats: Cats must be in a secure carrier with NO personal belongings or blankets. If your pet cannot be safely transferred to the clinic your appointment will be rescheduled.

At the conclusion of your pet’s exam, we will call you via phone to discuss a summary of the visit including treatment authorization, if needed. We are only accepting credit card payment at this time and will take payment over the phone and share any discharge instructions. We can also email this information to you. Please allow extra time as these new processes will impact workflow.

Pet Care Services: We ask that any non-medical services such as nail trims, anal gland expressions, etc. be postponed until we resume normal operations. If you, or anyone in your household is ill we ask that you reschedule all non-urgent appointments to minimize staff exposure.

Medication + Food Procedures: We are able to accommodate pharmacy refills and food replenishment via curbside pickup between 8:00am and 2:00pm. We encourage all medication refills to be a minimum of a two-month supply. We will let you know when your medication can be picked up and ask that you call when you arrive.

According to CDC guidance, there is no evidence that companion animals or pets can spread COVID-19 to date. For the latest information about coronavirus and pets, we encourage you to visit the CDC and World Health Organization websites.